Shipping Policy

Effective Date: October 21, 2024

Thank you for shopping with us! Below is our shipping policy to ensure you have all the necessary information regarding shipping your orders.

Shipping Methods and Costs

We currently only offer standard shipping (estimated delivery: 3-6 business days) for all orders. Shipping costs are calculated at checkout based on your location and the weight of your order.

Processing Time

Orders are typically processed for shipping within 2-5 business days after confirmation of payment. Please note that processing times may vary during peak seasons or holidays.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package on the shipping carrier's website.

Shipping Restrictions

Currently, we do not ship to Alaska, Hawaii, and locations outside of the US.

Lost Packages

If your package is lost during shipping (has not arrived within 14 days after receiving tracking information), please contact us at [email protected]. We will work with the shipping carrier to resolve the issue and replace your package if deemed necessary.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy page.

Thank you for choosing Cool Craft Creations!