Return & Exchange Policy
Effective Date: October 21, 2024
At Cool Craft Creations, we take great pride in the quality and craftsmanship of our products. Please carefully review our refund and return policy before making a purchase.
No Returns Policy
Due to the nature of our products, we do not accept returns or offer full refunds. We encourage customers to carefully review product details and dimensions before completing a purchase.
Exchanges and Partial Refunds for Damaged or Defective Items
While we do not accept returns or provide full refunds, we understand that issues may arise. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We are happy to assist with a free exchange or offer a partial refund under the following conditions:
- The item must be reported as damaged or defective.
- Photos of the damage or defect must be provided.
- Exchanges are for the same item only or one of equal value.
- Partial refunds will be considered based on the extent of the damage.
How to Request an Exchange or Partial Refund
To request an exchange or partial refund for a damaged or defective item:
- Contact Us: Email us at [email protected] with your order number and photos of the issue.
- Receive Approval: We will review your request and provide instructions for the exchange or details regarding the partial refund.
Thank you for supporting Cool Craft Creations!